Terms of Service

Using the service

Wotel provides an AI receptionist and related call-handling tools for businesses. You are responsible for your account, your configuration, and complying with applicable laws — including call-recording and consent rules in your jurisdiction.

Billing

Paid plans are billed monthly in advance. Usage beyond included AI minutes is billed at the per-minute rate shown on your plan. You can cancel anytime; access continues through the end of the current period.

Acceptable use

Don't use Wotel for unlawful, deceptive, or abusive activity, or in ways that violate carrier or telecom regulations. We may suspend accounts that do.

SMS messaging terms

Wotel, a product of ELFA LABS LLC, sends transactional and operational text messages from phone numbers it provisions and controls. Consumers who call a Wotel-powered business line and request service consent to receive texts about their own request (appointment confirmations, appointment reminders, quote and invoice follow-ups, and an optional review request); the receptionist informs them on the call that they will receive text updates. Business owners consent by actively checking a dedicated, unchecked-by-default consent checkbox next to the notification-number field during signup or in Settings, and receive operational notifications (call summaries, new-booking alerts). This checkbox is separate from acceptance of these Terms and is not required to use the service.

Message frequency varies. Message and data rates may apply. Reply STOP at any time to unsubscribe, or HELP for assistance. Opt-outs are honored immediately. Consent is not a condition of purchasing any service. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how we handle your data.

Changes

We may update these Terms from time to time. Continued use after changes means you accept the updated Terms.